Cancellation policy
Payment for event bookings is due immediately on completion of the booking and all payments must be received by ELA before the event date. We accept cancellations (less 20% administration charge) up to fourteen days before the event date. Cancellation requests must be made in writing by emailing ela@elaweb.org.uk. Thereafter the full charge is payable and no refunds can be made. Delegates may be substituted at any time at no extra charge, provided the substitute is a member of ELA. The organisers reserve the right to alter the programme, date, speakers and delivery method (for example from in-person to virtual) should the need arise and will have no liability for any costs incurred as a result of any such alteration.